Jeanette Fenske

Business Process Executive at Clicks

Location
Johannesburg Area, South Africa
Industry
Retail

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Jeanette Fenske's Overview

Current
  • Business Process Executive at Clicks
Past
  • General Manager at Clicks
  • Head of Inland Operations at Discom
Education
  • Brebner High School
Recommendations

5 people have recommended Jeanette

Connections

65 connections

Jeanette Fenske's Experience

Business Process Executive

Clicks

Public Company; 1001-5000 employees; Retail industry

November 2007 – Present (5 years 8 months)

1. Managed the change program inititatives for the past 7 years which entailed building change programs that resulted in business process improvments, consistency across the network, effeciency and financial improvment. Rolled them out to the network of 417 stores incl pharmacy with a national team of change agents and ensured ROI was acheived.
2. Manage the risk portfolio for stores & pharmacy, accountable for setting the risk strategy, delivering the shrinkage & wastage targets through the operational management teams and managing external interventions that combat risk. Compliance reporting and monitoring of high risk metrics to ensure improved financial performance and mitigation of risk.
3.Manage day to day business process improvement opportunities, planning and implementation of all business projects to stores, updating of standard operating procedures and all store communications for stores and pharmacy.
Provide overall support to the broader business with planning and implemenatation of strategic initiatives through working acorss multiple discplines (merchandise, DC, IT, finance, inventory etc) to ensure streamlined implementation across the business.

General Manager

Clicks

Public Company; 1001-5000 employees; Retail industry

March 2005 – October 2007 (2 years 8 months)

Managed a division of 50 stores ensuring performance of all financial measures, in store standards, customer experience, people development, performance management, industrial relations. I had a team of 8 regional managers reporting to me, HR manager and additional support resources.

Head of Inland Operations

Discom

January 2004 – February 2005 (1 year 2 months) Johannesburg

Managed the Inland division of 102 stores with 2 GM's reporting to me ensuring performance of all financial measures, in store standards, customer experience, people development, performance management, industrial relations. They respectively had a team of regional managers reporting to them, HR manager and additional support resources.

Jeanette Fenske's Projects

  • Blue Print

    • May 2007 to Present
    Team Members: Jeanette Fenske

    Worked with Mckinsey on an inernal business improvment program, which implemented the lean retail business practices based on the Lean model from Toyota. Subsequently went on to manage the implementation of this program and lead the teams that built a further 3 programs using the same methodology. Facilitated the entire change management process through the course of implemenation of all programs across the brand and ensured delivery to the determined ROI.

Jeanette Fenske's Courses

  • Head of Inland Operations

    Discom

    • Thinking & Planning Strategically (Wits Business School)
    • Finance for Non Financial Managers (Wits Business School)

  • Business Process Executive

    Clicks

    • Change Management (Internal Course)
    • Project Management (Netmax)

  • General Manager

    Clicks

    • Industrical Relations (Internal Course)
    • Purposeful Teams Intervention (Purposeful Teams)

  • Independent Coursework

    • Coaching Course (Consciousness Coaching)
    • Dale Carnegie Course (Dale Carnegie)

Jeanette Fenske's Languages

  • Afrikaans

    (Native or bilingual proficiency)

  • English

    (Native or bilingual proficiency)

Jeanette Fenske's Education

Brebner High School

Matric

1977 – 1989

Jeanette Fenske's Additional Information

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